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Privacy policy

Last updated: 4 November 2026. H8 Techverse LLP is the Data Fiduciary for WiBAS under the Digital Personal Data Protection Act, 2023 (DPDP Act). This policy explains what we collect, why, and your rights.

What we collect

  • Account: mobile number, name, optional email and profile photo, language.
  • Orders: delivery addresses, order history, payment status and reference numbers. We do not see or store your card, UPI PIN or bank login.
  • Sellers: business name, shop details, verification documents (KYC, FSSAI where applicable), UPI ID and payout details.
  • Content you create: product listings and photos, reviews, chat messages, reports.
  • Device and usage: app version, device model, crash reports, and in-app actions used to rank products and prevent fraud. Location only if you choose to share a pincode or city.

Why we use it

To create your account, process and deliver orders, let buyers and sellers talk, verify sellers, prevent fraud and abuse, provide support, meet legal duties (tax, consumer protection), and improve the app. With your consent we also send order updates and, if you opt in, offers.

Who we share it with

  • The seller of your order receives your name, delivery address and phone number to fulfil it.
  • Service providers that run WiBAS for us: hosting and database, Google Firebase (sign-in, notifications, crash reports), Razorpay (payments), SMS and email providers, couriers chosen by the seller.
  • Authorities when the law requires it. We never sell your personal data.

Your rights

You can access, correct and update your data in the app, withdraw consent for optional uses, and ask us to erase your account (see the account deletion page). You may also nominate someone to exercise your rights. For any request or complaint, contact our Grievance Officer below; you may also approach the Data Protection Board of India.

Retention

  • Account data: kept while your account is active and erased within 30 days of a deletion request.
  • Order and invoice records: kept for 8 years because tax and consumer laws require it.
  • Listings and photos: removed when deleted or when the seller account is closed.
  • Unfinished sign-ups: deleted automatically.

Security

Data is encrypted in transit, access is restricted by role, and payment details are handled only by our payment partner.

Children

WiBAS is not meant for children under 18. We do not knowingly collect their data without verifiable parental consent.

Grievance Officer

Name: Ms. Vidya Hemant Patil

Designation: Grievance Officer, H8 Techverse LLP

Email: support@wibas.in (subject: Grievance)

We acknowledge complaints within 48 hours and resolve them within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.

Contact

Email: support@wibas.in

WhatsApp: +91 77568 99388 (Monday to Saturday, 10:00 AM to 7:00 PM)

H8 Techverse LLP, Nashik, Maharashtra, India