Returns and refund policy

Last updated: 4 November 2026.

Returns

Each seller sets a return window that is shown on the product page before you buy, for example 7 days. Some items cannot be returned: perishable food, personalised or made-to-order items, and innerwear, unless they arrive damaged, defective or different from the description.

How to return or report a problem

Open the order in the app or website and tap “Return” or “Report a problem” within the return window, with photos if the item is damaged. The seller responds within 48 hours.

Refunds

• Online payments (Razorpay): refunded to the original payment method within 5 to 7 business days after the seller approves the return or cancels the order.
• UPI paid directly to the seller: the seller refunds to your UPI ID and enters the reference in the app.
• Cash on delivery: refunded by UPI or bank transfer to details you provide.

If a seller does not resolve a valid request, contact support@wibas.in and we will step in.

Seller plans

Seller plan fees are non-refundable once the plan is active, except where the law requires a refund or we fail to provide the service. Write to support@wibas.in within 48 hours of payment for a review.

Contact

Email: support@wibas.in

WhatsApp: +91 77568 99388 (Monday to Saturday, 10:00 AM to 7:00 PM)

H8 Techverse LLP, Nashik, Maharashtra, India